Mobile / Sports
These Terms & Conditions set out the rules that apply when you open an account at 77jet, place any transaction, or access any part of our platform. Access and use depend on your local law and eligible region — read this page before you proceed.
By creating an account and using our platform, you confirm that you have read and accepted these Terms & Conditions in full. This agreement is between you and 77jet. It covers every action you take on the site: browsing game lobbies, opening a wallet, sending a bKash deposit, making a Rocket transfer, initiating a Bank Transfer withdrawal, or contacting our support team. These Terms apply each time you log in, not just once at registration. If we update them, we will notify you through your registered account before the revised version takes effect. Continued use of the account after that notice counts as acceptance of the updated Terms. Your access to 77jet is subject to the laws of your own jurisdiction. We do not represent that this platform is lawful in every country. You carry the responsibility of checking whether online gaming is permitted under the laws of your location before registering. Where local regulations restrict access, the platform is not available to you regardless of registration status. Payment transactions processed through bKash, Rocket or Bank Transfer are subject both to these Terms and to the separate policies of those respective payment services. Discrepancies between our Terms and a third-party payment provider's terms are governed by the third-party provider's own agreement for that transaction leg.
Not every part of your experience on 77jet is governed by the same rule set. Understanding the scope of these Terms helps you know where to direct a question or dispute. Some areas — such as your registered account and the transactions you initiate — sit squarely within this policy. Others, such as game content delivered by studio partners or the payment rails you use to fund your wallet, bring in third-party terms alongside ours.
Registration, login, session management and account closure all fall within these Terms. You are responsible for keeping your credentials secure and for all activity conducted through your account once logged in.
Deposits and withdrawals you initiate — whether through bKash, Rocket or Bank Transfer — are subject to these Terms for the 77jet side of the transaction. The payment provider's own policy governs their processing leg separately.
Game lobbies, promotional notices and published policy pages sit within our Terms. We are responsible for the accuracy of what we publish here. Game mechanics and RTP data, where shown, come from the studio and are their responsibility.
Studio game engines, payment processors and any linked external service operate under their own terms. Our Terms do not override, extend or limit what a third-party provider says in its own published agreement.
These Terms are not just obligations — they also define what you can ask us to do. You have the right to request a copy of your account transaction history at any time by accessing the transaction record inside your signed-in account area. If personal details on your account are incorrect — your registered name, mobile number linked to your bKash or Rocket wallet, or your email address — you can update them through the account settings page or by raising a request with our support team. If you believe a transaction has been processed incorrectly, you can raise a dispute by contacting support and referencing the transaction ID shown in your account history. We will review the record and respond through the channel you used to reach us. You also have the right to request account closure at any time; submit that request in writing through our support contact route and we will process it in line with our account termination procedure. Any unsettled balance at closure is handled according to the withdrawal terms in effect at that time.
Your full transaction history is visible inside your signed-in account. Filter by date or transaction type to locate a specific deposit, withdrawal or adjustment without contacting support.
Out-of-date contact details or wallet numbers linked to your account can affect deposits and support responses. Update them in account settings or ask our team to assist with the correction.
If any clause in these Terms is unclear or you believe it has been applied incorrectly to your account, contact us in writing. We will provide a plain-language explanation and, where relevant, reference the specific clause that applies.
You can ask us to close your account at any time. Submit a written request through support, and we will confirm receipt and walk you through the balance settlement and data handling steps that follow.
Questions about how these Terms apply to your account, a transaction or a policy change should go through one of the contact routes published on the site. We do not accept disputes or formal requests made through unofficial channels. Use the routes below to make sure your message reaches the right team and is recorded correctly.
Open the live chat window from any page on the site. State that your question relates to the Terms & Conditions and include your account ID so the team can pull the relevant record without delay.
Send your Terms-related question or dispute to the support email address listed in the Contact section of this site. Include your registered mobile number and a clear description of the clause or transaction you are asking about.
The Help Centre inside your signed-in account contains published answers to common Terms questions. Check there first — if your situation is not covered, escalate using live chat or email with a reference to the Help Centre article you reviewed.
Transparency about how we operate these Terms matters to us. Each section below outlines how we approach a specific area — data, cookies, account security and record retention — so you know what to expect and who to contact when something needs attention.
Account registration data — including the mobile number you link to bKash or Rocket — is held by 77jet for account operation purposes. We do not share personal account data with third parties outside of what is required to process your transactions or comply with applicable legal obligations.
We use cookies to keep your session active and to remember your account preferences between visits. No marketing profiling is conducted through cookie data without your prior acknowledgment. You can manage cookie settings through your browser at any time.
You are responsible for your login credentials. Do not share your password or one-time codes with anyone. If you suspect unauthorised access to your account, contact support immediately through live chat so we can freeze the session and investigate the record.
Transaction and account activity records are retained for the period required under applicable regulations. If you request account closure, we retain records for the statutory period before deletion. You can request a copy of your data before closure by contacting our support team in writing.
The questions below cover the Terms & Conditions topics that come up most often. If your specific situation is not answered here, reach out through live chat or email with your account ID and we will respond in writing.
When we update these Terms, we notify you through your registered account before the change takes effect. Logging in and continuing to use the platform after that notification counts as acceptance. We do not apply changes retroactively to completed transactions.
Any balance remaining at the point of closure is processed as a withdrawal to your verified payment method — bKash, Rocket or Bank Transfer, depending on what is linked to your account. The settlement follows the standard withdrawal terms in effect at the time of closure.
Yes. Contact support with the transaction ID from your account history and a description of the issue. We will review the record and respond through the same channel. Disputes involving the payment provider's processing leg are handled by referring you to their published terms.
Yes. Access to 77jet is subject to the laws of your jurisdiction. Where online gaming is restricted by local law, these Terms cannot override that restriction. You are responsible for confirming that your use of the platform is lawful in your region before registering or transacting.
Send a written request through our email support route or live chat, referencing the specific clause and the account action you believe was affected. We will provide a written response that identifies the clause and how it was applied to your situation.
Game content from studios such as JDB, Spadegaming, Joker and Pragmatic Play is delivered under each studio's own terms for game mechanics and RTP data. Our Terms cover your account and wallet activity on 77jet; the studio's agreement governs the game engine itself.